Contact bins, waste and recycling

Report a missed bin collection (including general, recycling or food waste)

Cancel a bin order

Report an issue with a bin order

Request a refund for waste services

Report a missed bulky waste collection

Cancel a bulky waste collection

Check your bin collection day

Report a missed bin collection

Give feedback on our bin collection crew

Ask for help to take out your bins (assisted collection)

Pay for us to empty a contaminated bin

Order replacement bins or boxes if yours are lost, stolen or damaged

Request a smaller or larger bin

Order bins for a new build property

Request for a bin to be removed

Order waste and recycling sacks

Order textile recycling sacks

Developers: bins for new builds

Garden waste

Bulky item collections

Request a sharps collection

Dispose of business or charity waste

Arrange bin collections for your school

Report a litter problem

Report a dead animal

Report a street that needs cleaning or sweeping

Report a damaged or overflowing public litter bin

Report dog fouling

Report graffiti

Report discarded needles and syringes

Report a problem in a public toilet

Organise a community litter pick

If you cannot find what you're looking for, you can:

• contact the bins, waste and recycling team
• use our webchat service

If you're aware of any incidents, you can give feedback about our waste collection or street cleaning crews.

If you can't contact us online, call us on 0300 131 6000.

The line is open:

• Monday to Thursday 9am to 5:30pm
• Friday 9am to 5pm

We are closed on bank holidays.

If you can't hear or speak on the phone we provide a text relay service: 18001 0300 131 6000