Help taking out your bins

Get help with moving your bins if you cannot take them to the boundary of your property.

You can get help with your bins if one of the following applies:

• you're aged 75 or over
• you have a certified short or long-term medical condition
• you're registered with a disability

You must also have no one aged 16 or over living with you who can help.

Apply online for help with taking out your bins.

If you qualify and no one aged 16 or over can help you at home, we'll add you to the assisted collection service within 10 working days.

Once you're on the service, we'll collect your bin from an agreed location, empty it and return it to where it was.

If you already receive assisted collections, you can manage your service.

If your bins is not collected, report a missed bin collection.

If you no longer need help, cancel your assisted collection.

If you need help or have a question about assisted collections, contact the bins, waste and recycling team.

If you can't contact us online, phone 0300 131 6000.

The phone line is open Monday to Thursday 9am to 5:30pm and Friday, from 9am to 5pm.