Cookies are files saved on your phone, tablet or computer when you visit a website.

We use cookies to store information about how you use the website, such as the pages you visit.

Measuring website use

We use Google Analytics and Siteimprove to measure how you use the website, so that we can improve it. We do not allow Google or Siteimprove to use or share the data about how you use this site.

Google Analytics sets cookies that store anonymised information about:

  • how you got to the site
  • the pages you visit on and how long you spend on each page
  • what you click while your visiting the site
Cookies set by Google Analytics and Siteimprove
Name Purpose Expires


These help us track how many people visit by tracking if you've visited before

2 years


These help us track how many people visit by tracking if you've visited before

24 hours


These cookies helps us track website visitors across different sessions

2 years


These help to improve how quickly your browser connects with the website

When you close your browser


These help us track what pages people enter on our website.

999 days


Records information about how you use the website

When you close your browser

Enabling live chat, payment and interactive maps

Some cookies are set by third-party products that we use on our website. These cookies enable features like live chat, payment processing and interactive mapping to work properly and, in some cases, to save your preferences.

Cookies set by Click4Assistance

We use Click4Assistance to provide a live chat feature on our website. Through using live chat, Click4Assistance can collect information around your browsing actions and patterns to provide functionality and make improvements.

Name Purpose Expires


Records if a browser allows cookies to be stored


Cookies set by Pay360

We use Pay360 to manage some of the payments on our website. Through making payments on Pay360, anonymous information can be collected on your session.

Name Purpose Expires


A platform cookie which is used to maintain your session when using the Pay360 payment system

When you close your browser

Cookies set by iShare (My Wycombe)

We use the Astun iShare web application to provide a mapping service (My Wycombe) for residents living in the former Wycombe district area of Buckinghamshire.

iShare sets cookies to allow you to personalise the service to your address and remember your most recently viewed tabs.

Cookies set by iShare (My Wycombe)
Name Purpose Expires


Stores location information that drives the 'My Maps' mapping screen in My Wycombe

1 month


Version number of Astun iShare web application

30 days


Identifier for most recently selected base map in My Maps

1 month


Most recently set address and its coordinates

30 days


Identifier for map overlay configuration in My Maps

1 month


Location and extents of the most recent view of the map in My Maps

1 month


Number identifying last opened panel in My Nearest

30 days


IDs of collapsed panels in My Maps

30 days


Address and its coordinates of last location in My Maps

1 month


The list of layers currently added to the Map Categories panel for a given profile (eg ORGANISATION_mapsource)

1 month


Layers turned on in My Maps for a given profile (eg ORGANISATION_mapsource)

1 month


Identifier of most recent tab visited by user and changes to visibility of panels in My House and My Nearest

1 month


Most recently set address and its coordinates

30 days


Layer group expanded in panel in My Maps

1 month


Encrypted user logon details

90 days


Number identifying last opened panel in My Nearest (replaced by astun:panelsAccordionStatus)

300 days

Cookies we set to remember your preferences

You may see a banner when you visit inviting you to accept cookies.

We'll set cookies so that your computer knows you've seen it and not to show it again.

Name Purpose Expires


Saves your cookie consent settings

1 year

Strictly necessary cookies

We use cookies that are essential. These cookies do things like protect your data when you submit a form.

They always need to be on.

Name Purpose Expires

CSRF Token

Protecting form submissions from cross site request forgery

1 year


These are used by Cloudflare, to block malicious visitors to our websites and allow trusted visitors.

29 days

Pixel tracking

To attract the widest number of applications we sometimes promote vacancies on third party recruitment sites. We do not use cookies for this but do use conversion pixels on our application pages to enable these sites to track when an application has been completed successfully.

Other services

We link to services that are on other websites, for example to pay your Council Tax online or report a road defect. These services may set additional cookies and, if so, will have their own cookie policy.

How to manage cookies

You can stop cookies being downloaded by using the relevant settings on your browser. If you do this you may not be able to use the full functionality of this website.

Find out how to manage cookies on popular browsers:

Elsewhere on the web