Cookies are files saved on your phone, tablet or computer when you visit a website.

We use cookies to store information about how you use the website, such as the pages you visit.

Measuring website use

We use Google Analytics and Siteimprove to measure how you use the website, so that we can improve it. We do not allow Google or Siteimprove to use or share the data about how you use this site.

Google Analytics sets cookies that store anonymised information about:

  • how you got to the site
  • the pages you visit on and how long you spend on each page
  • what you click while your visiting the site
Cookies set by Google Analytics and Siteimprove
Name Purpose Expires
_ga These help us track how many people visit by tracking if you've visited before 2 years
_gid These help us track how many people visit by tracking if you've visited before 24 hours
AWSELB These help to improve how quickly your browser connects with the website When you close your browser
nmstat These help us track what pages people enter on our website. 999 days
siteimproveses Records information about how you use the website When you close your browser

We use Click4Assistance to provide a live chat feature on our website. Through using live chat, Click4Assistance can collect information around your browsing actions and patterns to provide functionality and make improvements.

Cookies set by Click4Assistance
Name Purpose Expires
_C4ATestS Records if a browser allows cookies to be stored Immediately

We use Pay360 by Capita to manage some of the payments on our website. Through making payments on Pay360, Capita can collection anonymous information on your session.

Cookies set by Pay360
Name Purpose Expires
JSESSIONID A platform cookie which is used to maintain your session when using the Pay360 payment system When you close your browser

Cookies message

You may see a banner when you visit inviting you to accept cookies. We'll set cookies so that your computer knows you've seen it and not to show it again.

Cookies we set to remember your cookies preferences
Name Purpose Expires
client-cookie Saves your cookie consent settings 1 year

Strictly necessary cookies

We use cookies that are essential. These cookies do things like protect your data when you submit a form.

They always need to be on.

Strictly necessary cookies on this website
Name Purpose Expires
CSRF Token Protecting form submissions from cross site request forgery 1 year
__cfduid These are used by Cloudflare, to block malicious visitors to our websites and allow trusted visitors. 29 days

Information on our old websites

Before we became Buckinghamshire Council, the county and district councils in Buckinghamshire each had their own websites. We are still moving information from these old websites. Until this is complete, our new Buckinghamshire Council website will link to information on the old sites. These websites have their own cookie policies.

Other services

We link to services that are on other websites, for example to pay your council tax online or report a road defect. These services may set additional cookies and, if so, will have their own cookie policy.

How to manage cookies

You can stop cookies being downloaded by using the relevant settings on your browser. If you do this you may not be able to use the full functionality of this website.

Find out how to manage cookies on popular browsers:

Elsewhere on the web