Disruption to online payments

You may experience issues when making payments online due to ongoing work. If you are unable to make your payment, please return later. We apologise for any inconvenience caused.

Contact the council

We are currently receiving very high call volumes and you may experience a delay in speaking to one of our advisors. We apologise for any inconvenience.

Contact us online

If you have a question or comment, use our online contact us form.

To help us deal with our enquiry as quickly as possible, include your:

  • name
  • email address
  • enquiry or message

Call us

If you can't contact us online, call us on 0300 131 6000.

The line is open:

  • Monday to Thursday 9am to 5:30pm
  • Friday 9am to 5pm

We are closed on bank holidays.

Visit us

View our list of council access points if you'd like to visit us in person.


In an emergency

You can call us in an emergency with concerns about the safety of children or older people, housing emergencies or dangerous problems on roads and pavements.