Online payments ‘no balance’ message

Due to ongoing work, a ‘no balance’ message may appear when making your payment online. If you have received your bill, please continue as normal using your known payment amount.

Contact the council

Contact us online

If you have a question or comment, use our online contact us form.

To help us deal with our enquiry as quickly as possible, include your:

  • name
  • email address
  • enquiry or message

Call us

If you can't contact us online, call us on 0300 131 6000.

The line is open:

  • Monday to Thursday 9am to 5:30pm
  • Friday 9am to 5pm

We are closed on bank holidays.

Visit us

View our list of council access points if you'd like to visit us in person.


In an emergency

You can call us in an emergency with concerns about the safety of children or older people, housing emergencies or dangerous problems on roads and pavements.