Phone line wait times

We are experiencing high call volumes and there may be a wait to get through to us by phone. Please be advised that you may also contact us via our webchat or contact us form.

Contact the council

Contact us online

Contact us form

If you have a question or comment, use our online contact us form.

To help us deal with our enquiry as quickly as possible, include your:

  • name
  • email address
  • enquiry or message


Chat to us online via the "chat live with us" icon at the bottom of the screen.

Please note that this service is only available during opening hours and when advisors are not busy responding to other webchats.

Call us

If you can't contact us online, call us on 0300 131 6000.

The line is open:

  • Monday to Thursday 9am to 5:30pm
  • Friday 9am to 5pm

We are closed on bank holidays.

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000

Visit us

View our list of council access points if you'd like to visit us in person.

In an emergency

You can call us in an emergency with concerns about the safety of children or older people, housing emergencies or dangerous problems on roads and pavements.