Contact the council

In an emergency

You can call us in an emergency with concerns about the safety of children or older people, housing emergencies or dangerous problems on roads and pavements.

Contact us online

If you have a question or comment, use our contact us form below.

To help us deal with our enquiry as quickly as possible, include your:

  • name
  • email address
  • enquiry or message
Contact us online

Web chat

Talk to us online using the live chat icon in the bottom-right of your screen.

This service is only available during opening hours and when advisors are not busy responding to other web chats.

The icon will not be visible when advisors are offline.

Visit us

View our list of council access points if you'd like to visit us in person.

Call us

If you can't contact us online, call us on 0300 131 6000.

The line is open:

  • Monday to Thursday 9am to 5:30pm
  • Friday 9am to 5pm

We are closed on bank holidays.

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000

Our phone lines are busiest on Mondays. If your call is not urgent you may prefer to call later in the week.