Very busy phonelines

Our phone lines are very busy, please only call if your enquiry is urgent. We apologise for any inconvenience this causes.

Contact the council

In an emergency

You can call us in an emergency with concerns about the safety of children or older people, housing emergencies or dangerous problems on roads and pavements.

Contact us online

Report a problem

You can report:

Make an appeal or claim

Use our contact form

If you have a question or comment, use our contact us form below.

To help us deal with your enquiry as quickly as possible, include your:

  • name
  • email address
  • enquiry or message

Contact us online.

Web chat

Our automated Chat Bot is available 24/7 to help you with the most frequently asked questions and requests. If our Chat Bot can't answer your question, you will be connected through to a Customer Service Advisor during opening hours when the service is available.

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Launch web chat

Visit us

View our list of council access points if you'd like to visit us in person.

Call us

Our phone lines are busiest on Mondays.
If your call is not urgent you may prefer to call later in the week.

If you can't contact us online, call us on 0300 131 6000.

The line is open:

  • Monday to Thursday 9am to 5:30pm
  • Friday 9am to 5pm

We are closed on bank holidays.

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000