Make sure your email is genuine

Some emails being received by residents about late payments are not from the council. If you're unsure, you can check your online account, pay online or contact us. Learn more about these types of emails at National Cyber security.

Contact us about Council Tax

Use this page to report an issue, find something or get help if you need it.

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Ask our AI virtual assistant

Our AI virtual assistant can help with most enquiries and point you to the right information 24/7.

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Contact us

Get in touch if you cannot find what you need online

Online

For general enquiries, contact the Council Tax Team.

By phone

Phone:0300 131 6000

Monday to Thursday 9am to 5:30pm and Friday 9am to 5pm.

We are closed on bank holidays.

Text relay

If you cannot hear or speak on the phone, use Relay UK text relay service: 18001 0300 131 6000