Contact planning
Use this page to report an issue, find something or get help if you need it.
Most used services
Ask our AI virtual assistant
Our AI virtual assistant can help with most enquiries and point you to the right information 24/7.
Contact us
Get in touch if you cannot find what you need online.
By email
- To follow up on requests already made via the website, contact: [email protected].
- For enquiries about trees and hedges, contact: [email protected]
- For minerals and waste applications, contact: [email protected]
- For enquiries about planning policy, contact: [email protected]
By phone
Due to the complex nature of planning enquiries, we're unable to provide advice specific to your proposal over the phone.
Use our planning advice services for queries such as:
- how likely it is that your application will be successful
- whether you've provided all the correct information
- how to progress your application and fix any issues
Phone: 0300 131 6000
Monday to Thursday 9am to 5:30pm and Friday 9am to 5pm.
We are closed on bank holidays.
Text relay
If you cannot hear or speak on the phone, use Relay UK text relay service: 18001 0300 131 6000