Request support from Helping Hand

To request support from Helping Hand, you will now need to register for a My Buckinghamshire account.

This is a new account system, replacing any existing MyAccount that you may have had so any old usernames or passwords will not work.

We'll ask you to:

  • register for a new My Buckinghamshire account
  • confirm your email address by clicking on a link that we send you by email

You can then return to the Helping Hand form and sign in to request support.

Request support now

Uploading supporting documents

We may ask you to upload supporting documents for your application.

To upload supporting documents:

  • sign into your My Buckinghamshire account
  • select “My account & reports” and go to your “Service Requests”
  • select your Helping Hand application
  • select “Add document”, then “add”
  • select the type of document and select upload

Requesting an update on your support application

To request an update on your support application

  • sign into your My Buckinghamshire account
  • select “My account & reports” and go to your “Service Requests”
  • select your Helping Hand application
  • select “Add note” and select the “Note from customer” as the type
  • fill in the details and select “Add”

We will then review your note and aim to respond within 3 working days for requests for emergency food or household fuel. All other requests may take longer.

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