Request support from the Helping Hand Team
Our Helping Hand team is available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis.
Let us know if:
- you are struggling to afford food
- you cannot keep on top of your bills
- you are in debt
- you are struggling to pay for essential goods in your home
Whether you get in contact by phone or our online form, we will ask a few questions about your situation so we can offer the best support or advice.
Currently we're prioritising urgent requests for emergency food and household fuel and aim to respond within 3 working days. For other requests this will take longer.
Only contact us again if your situation or circumstances change.
You can request support from the Helping Hand team by:
Our phone lines are open:
- Monday to Thursday (9am to 5:30pm)
- Friday (9am to 5pm)
We are closed on bank holidays.
If you're in immediate need and your request cannot wait until the next working day call 0800 999 7677.