Request support from the Helping Hand Team

Our Helping Hand team is available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis.

Let us know if:

  • you are struggling to afford food
  • you cannot keep on top of your bills
  • you are in debt
  • you are struggling to pay for essential goods in your home

Whether you get in contact by phone or our online form, we will ask a few questions about your situation so we can offer the best support or advice.

Complete our support request form

Request support

Currently we're prioritising urgent requests for emergency food and household fuel and aim to respond within 3 working days. For other requests this will take longer.

Only contact us again if your situation or circumstances change.

You can request support from the Helping Hand team by:

Our phone lines are open:

  • Monday to Thursday (9am to 5:30pm)
  • Friday (9am to 5pm)

We are closed on bank holidays.

If you're in immediate need and your request cannot wait until the next working day call 0800 999 7677.

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