Contact the Helping Hand Team

Our Helping Hand team is available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis.

Whether you get in contact by phone or the online form, we will ask you a few questions about your situation so that we can offer the best support or advice.

Currently we're prioritising urgent request for emergency food and household fuel and aim to respond within 3 to 5 days.

For other requests this will take longer. Please be assured that we're working through all requests as quickly as possible. Only contact us again if your situation or circumstances change and you need to let us know.

Let us know if:

  • you are struggling to afford food
  • you cannot keep on top of your bills
  • you are in debt
  • you are struggling to pay for essential goods in your home

Request support from the Helping Hand team using the online form or contact us by phone on 01296 531 151.

Our phone lines are open:

  • Monday to Thursday (9am to 5:30pm)
  • Friday (9am to 5pm)

If you're in immediate need and your request cannot wait until the next working day call 0800 999 7677.

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