Request support from Helping Hand
To request support from Helping Hand, you will now need to register for a My Buckinghamshire account.
This is a new account system, replacing any existing MyAccount that you may have had, so any old usernames or passwords will not work.
We'll ask you to:
- register for a new My Buckinghamshire account
- confirm your email address (by visiting a link that we send you by email)
You can then return to the Helping Hand form and sign in to request support.
Do not complete this form more than once. If you need to tell us anything else once your original request is made, you can do this through your My Buckinghamshire account.
If you would prefer to speak to one of the team for assistance in applying for support, you can call us on 01296 531151.
Uploading supporting documents
We may ask you to upload supporting documents for your application.
To upload supporting documents:
- sign into your My Buckinghamshire account
- select “My account & reports” and go to your “Service Requests”
- select your Helping Hand application
- select “Add document”, then “add”
- select the type of document and select upload
Requesting an update on your support application
To request an update on your support application
- sign into your My Buckinghamshire account
- select “My account & reports” and go to your “Service Requests”
- select your Helping Hand application
- select “Add note” and select the “Note from customer” as the type
- fill in the details and select “Add”
We will then review your note and aim to respond within 3 working days for requests for emergency food or household fuel. All other requests may take longer.
