Make sure your email is genuine

Some emails being received by residents about late payments are not from the council. If you're unsure, you can check your online account, pay online or contact us. Learn more about these types of emails at National Cyber security.

Crisis and Resilience Fund

The government has announced new funding to support people who are in financial crisis. This funding replaces the Household Support Fund, which ended on 31 March 2026.

The new fund is intended to help people cope with a sudden, unexpected expense or loss of income, while also helping with longer term financial resilience.

The Crisis and Resilience Fund is funded by the UK Government.

Read our Crisis and Resilience Fund policy.

Accessing support

We are delivering the Crisis and Resilience Fund through the following services:

  1. Helping Hand Crisis Payments - You may be eligible for a crisis payment if you've experienced a financial shock such as an unexpected expense or drop in income
  2. Housing Payments - If you're receiving Housing Benefit or Universal Credit, you may be able to receive extra help with rent in the form of a Housing Payment
  3. Resilience and the Financial Wellbeing Community Fund - aims to support voluntary and community organisations that contribute towards improving the financial wellbeing of residents and families in Buckinghamshire

For an overview of UK Government support, visit the Cost of Living Hub (GOV.UK).