Homeless or at risk of losing your home
If you're at risk of homelessness
If you are at an immediate risk of homelessness within 56 days or less (or you currently have nowhere to live) contact us.
The sooner you tell us about your situation, the more likely we are to be able to assist you:
- call: 01296 585168
- email: [email protected]
- complete our housing assistance form
If you're experiencing an urgent housing emergency
An emergency would include if you've immediately become homeless.
You can come to any of our council offices (usually from 9am to 3:30pm on weekdays) to speak to a duty homelessness officer.
You should visit as early in the day as possible, so that we have enough time to help you.
View the times we can help you at the bottom of this page.
If you're experiencing a housing emergency after office hours
If you've been made homeless today, call 0800 999 7677 immediately, for assistance.
We may be able to help you if you have nowhere safe to go tonight, if today you've been:
- evicted by court bailiff
- evicted illegally
- released from prison
- discharged from hospital
- a victim of a fire, flood or disaster
- a victim of an incident of severe harassment
- sleeping rough
If you already have an open case with our homelessness team
Contact your housing officer during office hours:
- Monday to Thursday, 9am to 5:15pm
- Friday, 9am to 4:45pm
If you have a more complex query
Visit one of our Council Access Plus (CAP+) centres in:
When you can see an officer at our offices
Our duty homelessness officers are available at these times:
| Day | Times |
|---|---|
| Monday | 9am to 3:30pm |
| Tuesday | 9am to 3:30pm |
| Wednesday | 9am to 3:30pm |
| Thursday | 9am to 3:30pm |
| Friday | 9am to 3pm |
Outside of these times, you should either:
- contact your housing officer, if you have one
- call us on:
- 01296 585168 (inside our office hours)
- 0800 999 7677 (after 5:15pm, or after 5pm on Fridays)
- email [email protected]