Homeless or at risk of losing your home
Housing emergency
In a housing emergency, such as an immediate homelessness situation, you can come to any of our council offices and be referred to a duty homelessness officer.
Duty homelessness officer availability
| Day | Available |
|---|---|
Monday |
9am to 5:15pm |
Tuesday |
9am to 5:15pm |
Wednesday |
9am to 5:15pm |
Thursday |
9am to 5:15pm |
Friday |
9am to 4:45pm |
Visit Council Access Plus (CAP+) centres
For more complex queries, visit our access plus centres based in:
If you're experiencing a housing emergency (outside of office hours)
If you've been made homeless today, call 0800 999 7677 immediately, for assistance.
We may be able to help you if you have nowhere safe to go tonight, if today you've been:
- evicted by court bailiff
- evicted illegally
- released from prison
- discharged from hospital
- a victim of a fire, flood or disaster
- a victim of an incident of severe harassment
- sleeping rough
If you already have an open case with our homelessness team
Do not contact this number out of hours.
Contact your housing officer during office hours:
- Monday to Thursday, 9am to 5:15pm
- Friday, 9am to 4:45pm