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Houses in Multiple Occupation - Policy for assessing fit and proper persons

Last updated: 28 January 2020

Membership of a government approved redress scheme

From 1 October 2014 it is a legal requirement for all letting agents and property managers in England to belong to a government approved redress scheme. There are three approved schemes:

Ombudsman Services Property www.ombudsman-services.org/property
Property Redress Scheme www.theprs.co.uk
The Property Ombudsman www.tpos.co.uk

Membership of an approved redress scheme will be expected for all property managers associated with licensable HMOs. Any manager who is not a member will not be considered to be a fit and proper person. Failure to be a member of an approved scheme is also a legal offence with fines of up to £5,000.