Make sure your email is genuine

Some emails being received by residents about late payments are not from the council. If you're unsure, you can check your online account, pay online or contact us. Learn more about these types of emails at National Cyber security.

Contact housing

Use this page to access housing services or get help if you need it.

Most used services

Ask our AI virtual assistant

Our AI virtual assistant can help with most enquiries and point you to the right information 24/7.

Ask us

Contact us

Get in touch if you cannot find what you need online.

Online

For general enquiries, contact our Housing Team.

By phone

If you can't contact us online, call us on 0300 131 6000.

The line is open:

  • Monday to Thursday 9am to 5:30pm
  • Friday 9am to 5pm

We are closed on bank holidays.

Text relay

If you cannot hear or speak on the phone, use Relay UK text relay service: 18001 0300 131 6000