Make sure your email is genuine

Some emails being received by residents about late payments are not from the council. If you're unsure, you can check your online account, pay online or contact us. Learn more about these types of emails at National Cyber security.

Managing a house in multiple occupation (HMO)

Anyone who manages an house in multiple occupation of any size has a duty of care to occupiers, including:

  • providing information about the property
  • taking safety measures
  • maintaining water supply and drainage
  • maintaining gas and electricity supplies
  • maintaining common parts and living accommodation
  • providing waste disposal facilities

Failing to manage an HMO effectively is an offence leading to fines on conviction. We we may issue a civil penalty notice for relevant offences, which carry a maximum fine of £30,000.

HMO guidance and resources

HMOs have their own set of regulations, The Management of Houses in Multiple Occupation (England) Regulations 2006.

Premises must be free from significant hazards. These are assessed using the Housing Health and Safety Rating System (HHSRS) under the Housing Act 2004.

For further advice on fire and gas safety regulations: