Compliments & Complaints Annual Report 2021

1. Background


This is the first report on compliments and complaints since the establishment of the new Council on 1 April 2020.


The Feedback, Compliments and Complaints Policy was launched on 1 April 2020.


The information contained in this report is for the period 1 April 2020 to 31 March 2021.


The Local Government and Social Care Ombudsman has now confirmed that the annual review letter for 2020/21 will be issued to authorities in July. For this reason, there is no ombudsman case information in this report. An update on this area can be issued if required.