We're currently unable to take payments for some residents whilst we make improvements to the online form. It should be restored by 9 November. If your subscription expires in October we'll continue collecting your waste and will email you when it's back.

Garden Waste Collection Service Terms and Conditions

Last updated: 1 April 2024 Download the Garden Waste Service Terms and Conditions (pdf, 273.8 KB)

Resolving disputes

You have several options for resolving disputes with us:

You can use our complaints policy-our Garden Waste Team will do their best to resolve any problems you have with us or our Service as per our Complaints policy.

You can also go to court- these terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.