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Council and elections

Complaints and Feedback Policy

Our Complaints & Feedback Policy explains how we manage and respond to feedback, including corporate complaints. It follows best practice and is aligned with the Local Government & Social Care Ombudsman’s Complaints (LGSCO) Handling Code.

Council and elections

Senior management

Council and elections

Persistent or vexatious complaints policy

Buckinghamshire Council’s policy on dealing with abusive, persistent or vexatious complaints and complainants.

Council and elections

Customer service standards

Find out about our ambition to make our customer service easy, honest,helpful and fair.

Parking, roads and transport

Make a taxi or private hire complaint

Tell us if you've been a passenger in a taxi or minicab and would like to make a complaint

Care Advice Buckinghamshire

Factsheets

Explore a range of factsheets about different care and support subjects

Family Information Service

Making a complaint about your childcare provider

What to do if you're unhappy with your childcare provider or you think a child is at risk

Parking, roads and transport

Renew or make changes to a pavement licence to put tables and chairs on the public highway

How to renew or make changes to a pavement licence if your business wants to put tables and chairs on the public highway

Council and elections

Privacy notices for council services

Find privacy information for specific services, projects and events.

Planning, building and environment

Complain about a high hedge

If you're experiencing problems with a neighbour having a high hedge, there is a set process to follow.