Make a taxi or private hire complaint

You can make a make a complaint about a taxi or private hire driver or vehicle if:

  • they are driving dangerously or breaking the speed limit
  • they use aggressive, intimidating or sexually inappropriate behaviour
  • you are charged incorrectly for your taxi fare
  • there are problems with the quality of vehicle
  • the vehicle is parked inconsiderately or dangerously

Before you begin

When making a complaint or giving feedback, try to provide one or more of the following:

  • the taxi’s licence plate number
  • the driver’s licence number (normally shown on their badge)
  • time, date and location of the incident

What happens next

Once we’ve received your feedback our team will review and contact you for more information if needed.