Home to School Transport Policy (0 to 25 Year Olds)

Last updated: 11 November 2021

10.21 How to Appeal a decision

The Council has a 2 stage review process for parents/carers who wish to challenge a decision about:

  • exceptional circumstances that the parent/carer believes should be considered as to why transport should be provided for their child, if the child is not entitled to Council funded transport in accordance with this Policy;
  • the decision made by the Council not to award a child Council funded home to school transport.

The appeal process is to challenge the above areas. If you have a concern about how the arrangements are being delivered, you should contact the Client Transport Team in the first instance. If your concern is unable to be resolved you should use the complaints process.

Stage 1

Parents/carers have 20 working days to request a review of our decision about home to school transport. Parents should write to us, detailing why the decision should be reviewed, giving details of any personal/family circumstances and including any supporting evidence to be considered.

The decision will be reviewed by a senior officer or via the Transport Exceptions Panel. Within 20 working days of receipt of this letter parents will be advised in writing of the appeal decision.

Stage 2 - review by an Independent Appeal Panel

Parents/carers have 20 working days from the receipt of our Stage 1 written decision notification to make a written request to escalate the matter to Stage 2. Within 40 working days of receipt of the parents/carers’ request, an Independent Appeal Panel will consider written and verbal representations from both the parent/carer and officers involved in the case. They will give a detailed written notification of the outcome within 5 working days of the panel meeting.

The Independent Appeal Panel is made up of trained volunteers who have experience of transport issues. These volunteers are independent of the Council.

Stage 3 - complaint to Local Government and Social Care Ombudsman

Parents/carers can complain to the Local Government and Social Care Ombudsman only if they consider that:

  • there was a failure to comply with the procedural rules
  • if there are any other irregularities in the way the appeal has been handled

For further information please contact the admissions team.

10.22 How to make a complaint

Any pupil, parent or carer wishing to make a complaint relating to Home to School Transport arrangements should complete the school transport 'Contact Us Form'.

Formal complaints should be made through our Feedback and Complaints Procedure.