Home to School Transport Policy (0 to 25 Year Olds)

Last updated: 11 November 2021

10. General Guidance

10.1 Home address

Transport assistance is based upon the distance from the home address to school and will be verified using the information supplied by the parent/carer. Home address is defined as being the address at which the parent/carer ordinarily reside and with whom the child normally lives.

In situations of joint parental custody, the home address would normally be that at which the parent/carer, in receipt of the child benefit for that pupil, resides. If child benefit is not received then the address at which the child is registered with a GP will be used. If this is not conclusive then we will use the address the child spends the greater proportion of the school week.

10.2 Educational placement for students with SEND

Transport assistance is based on travel from the home address to the educational placement or placements named in section I of the Education, Health & Care Plan.

Placements attended will need to meet the criteria for transport eligibility to receive transport assistance. There is no automatic entitlement to transport assistance.

10.3 Change of address and emergency contact details

Parents have an obligation to notify the council when they move house.

If a pupil or student moves to an address further away from the school such that their current school is no longer the nearest suitable school, the council will normally expect the parents/carers to apply for a place at the nearest suitable school and to consider a moving date which takes account of a planned transition to the new school. If parents/carers choose not to apply for a place at the nearest suitable school, the council will not continue to provide travel assistance unless there are exceptional circumstances. These circumstances will be considered by the Transport Exceptions Panel.

Parents/carers must provide the council with up to date emergency contact numbers and email addresses. It is the parent/carer’s responsibility to provide updated information where there are changes to avoid incurring costs.

If a pupil or student remains eligible for travel assistance, it can take up to 15 working days to organise the transport arrangements.

10.4 Inaccurate Applications

The Council reserves the right to reclaim the cost of any transport provided, if it is found that any incorrect information has been submitted in order to gain travel assistance.

10.5 Students living outside of Buckinghamshire

Students who live outside of Buckinghamshire attending a school in Buckinghamshire should apply to their own Local Authority for assistance with transport.

10.6 Grounds of religion or belief

There is no eligibility for transport assistance for pupils on the grounds of religion or belief, except in relation to low income families (see section 3.5).

10.7 Transport during the school / college day

Transport will not be provided for journeys made during the school day. Where pupils attend medical or dental appointments or off-site provision arranged by the school, then the school or parent/carer, as appropriate, must make arrangements and pay for transport.

10.8 Transport timing

Appropriate transport arrangements will be made based on the age and needs of the child. Pick-up and drop-off times cannot be rescheduled to take into account other family commitments. Parents/carers who are unable to be home at the specified pick-up and drop-off times and location will have to make alternative arrangements.

Students receiving mainstream transport assistance are expected to walk up to 1 mile to their pick up point, with or without a parent/carer as appropriate. The pick up point for SEND students may be a short distance from the home address.

Parents/carers will be responsible for ensuring their child is at the pick-up/setting down point near their home and for accompanying their child to/from this point where required. Parents/carers will be responsible for ensuring they are waiting to meet the pupil at the setting down point on the return (homeward) journey.

10.9 Transport for students with SEND transferring to a different school

Transport is arranged from home to the designated school only. Where a pupil is transferring to a new school during the academic year, we accommodate requests for changes in transport where possible. Any request for transport to other schools or settings during transitions need to be submitted to the Transport Exceptions Panel for consideration.

10.10 Transport following the closure of a school

If a school decides it needs to close early or not open because of severe weather, every attempt will be made to inform the parents/carers. This may not always be possible especially in the case of larger schools. The school will advise parents/carers of their procedures in the event of an emergency closure.

In bad weather conditions, the transport operator is the sole judge of whether to begin or complete a bus journey, giving priority to the safety of the pupils on the vehicle.

Parents/carers must ensure that the pupil is warmly dressed in case the journey to or from school is very slow or even halted in bad weather.

In the event that transport is not able to operate in the morning because of adverse weather conditions, but a parent/carer nevertheless decides to take the pupil to school, then they will be expected to make their own arrangements to collect the pupil either at the end of the day or at the time of early closure.

Drivers are required to seek the safest route and may therefore avoid normal routes in order to stay on major roads or to avoid specific hazards. They are instructed that they must only set-down pupils at specific set-down points. Where transport is not able to access the predetermined set-down point due to poor weather, passengers may be asked to leave the vehicle at an alternative safe location.

Where these arrangements are made, any problems with bus routes will be available online at the following links:

For school closures: Council arranged transport

For changes to bus routes: Public buses

Where a road is too hazardous for school transport in the morning, the transport operator is under no obligation to attempt the afternoon run. Parents/carers would be informed if this is the case so they can make alternative arrangements to collect the pupil from school.

10.11 Disclosure and Barring Service (DBS) Checks

Enhanced Disclosure and Barring Service checks are carried out on all drivers and passenger assistants prior to them being employed on Home to School Transport contracts. Following a satisfactory check and appropriate safeguarding training, an identity badge will be issued to drivers and passenger assistants by the Council which will be worn at all times as proof of approval to undertake the work. If a driver or passenger assistant cannot produce their badge, you should notify the Client Transport Team immediately and do not let your child travel in the vehicle.

If you have any concerns regarding the behaviour of drivers or passenger assistants, please report this by completing the school transport Contact us form.

10.12 Safety of Routes

The Council will monitor the routes and vehicles used to ensure that they are fit for purpose and do not pose a risk to anyone travelling on the vehicle or using the route to travel to school. Any vehicle or route found to be unsafe will be withdrawn and alternative arrangements made until normal service can be resumed. The Council reserves the right to make changes to routes and types of travel as necessary.

If you are concerned regarding the safety of a route, you can report this by completing the school transport Contact us form.

10.13 Identification of new routes

The Council reserves the right to review all routes in light of any changes to the Admission Policy or areas of new housing. If such changes mean that a pupil will no longer be entitled to transport then the notice of withdrawal will be two months from the date of notification to the parent/carer.

Examples of change could include the building of new roads, opening of new footpaths, or changes to the safety of a route as determined by the Council’s Road Safety Team.

10.14 Journey Times

The Council will make every effort to ensure that travelling times to and from school are a maximum of:

  • 45 minutes each way at primary school age;
  • 75 minutes each way at secondary school age

The distances involved mean that some pupils will have longer journeys. Please note that return journeys are not constrained by specific times therefore homeward journeys may be quicker than advertised. Every effort is made to ensure that the waiting time on school premises, before and after school, and at pick up and set down points, does not exceed 20 minutes.

Parents/carers will receive a schedule of journey pick up times, and will be notified if there are any changes.

10.15 Data Protection

The Data Protection Act 2018 and General Data Protection Regulation (GDPR) regulates the way we use your personal information.

You provide this information when you seek services from, or come into contact with us. The Act provides a legal framework to the way we handle this data. Data Protection compliance is not an activity that is done once and requires ongoing compliance measures and reviews.

To ensure this compliance is managed in a structured way, the Council employs a Data Protection Officer. Our data protection policy can be found here: data protection.

10.16 Parents/Carers of students with SEND who are not at home

In the event that parents/carers of pupils with SEND are not at home when the pupil is returning from school, the driver or passenger assistant will notify the Council’s Client Transport Services to seek advice. Where possible, they will make a return visit to the family home to check if the parent or carer has returned.

If the parent/carer has not returned by the end of the route, the driver or passenger assistant will contact Client Transport Services to the inform them of the situation. The Client Transport Service will then inform the Head Teacher and/or the relevant Social Care team. Drivers and passenger assistants will receive further instructions following the advice given by the Head Teacher and may be required to travel back to school to leave the pupil with an appropriate adult. In all cases, a note will be left for the parent/carer containing details of who they should contact and the whereabouts of the pupil.

If an incident happens after 5pm Monday to Thursday, and after 4.30pm on a Friday, contact will be made with the Social Care Emergency Duty Team. All incidents will be recorded and considered by the Council.

10.17 Passenger Assistants for students with SEND

Passenger assistants are responsible for the supervision of pupils to and from school. They will oversee the pupil’s conduct and safety in such a way that the driver is able to drive the vehicle safely in his/her duties. The role of the passenger assistant is to help the driver to ensure the pupil can access their transport provision in a safe and appropriate way.

The needs of each individual pupil will be assessed to determine whether they will require supervision by a passenger assistant. There is no minimum and maximum age that determines whether a passenger assistant is required.

Passenger assistants receive training in order to understand the needs of pupils placed in their care. All Council passenger assistants are subject to an Enhanced Disclosure and Barring check (DBS).

Every effort will be made to ensure that the same passenger assistant and driver continue to transport a pupil. We understand disruption can be unsettling and will do our best to minimise changes. This may not always be possible and changes may need to be made, for example as a result of staff unavailability/staff turnover/contract renewals.

The passenger assistant is not responsible for administration of medical aid. If a pupil has a medical condition which could require the administration of medical aid during the journey, the Council will make suitable transport arrangements. Alternatively, the parent could choose to receive a Personal Transport Budget and arrange their own transport.

10.18 Residential Schools

The frequency of transport for pupils in 52-week placements will be determined individually.

The frequency of transport for pupils in a standard 40 week placement will depend on the number of weeks in the school calendar. The following numbers are for guidance only:

  • termly Boarders: 2 journeys each term, 6 journeys per academic year
  • half Termly Boarders: 2 journeys each half term, 12 journeys per academic year
  • fortnightly Boarders: 2 journeys each fortnight, 38 journeys per academic year
  • weekly Boarders: 2 journeys each week, 76 journeys per academic year

Where a student is unable to make their journey to school due to sickness or family matters and the Council has been informed at least 24 hours before, the journey will be provided at a date agreed between the Transport Officer and the parent/carer. A parent/carer will be expected to make their own transport arrangements if the Council is notified less than 24 hours before.

10.19 Expected level of behaviour for all pupils

We aim to ensure the safety and well-being of all pupils travelling on Home to School Transport. To ensure this, all pupils using Council organised transport are expected to meet standards of behaviour that will ensure their own safety and that of other passengers. The Council will work in partnership with schools and other educational settings to promote appropriate standards of behaviour and pupils being transported will be expected to follow the same behaviour codes as they do when in school or other educational settings. Behaviour that does not meet our standards will be monitored and appropriate action taken.

Where behaviour falls below the required standards transport may be suspended for a set period or withdrawn completely. This would be a matter of last resort. The length of the suspension or withdrawal from home to school transport will be dependent upon the seriousness of the incident.

When behaviour first becomes an issue dialogue with the parents/carers and the school/educational setting will begin, with a view to resolving issues prior to any further action being taken. Parents/carers will be notified when transport is suspended or withdrawn, giving 5 days’ notice of the suspension/exclusion. This will take the form of a written warning letter, suspension or withdrawal letter. If an incident is of a serious nature the Council reserves the right to withdraw the pupil from transport immediately to ensure the safety of the pupil and others. In these instances the parent/carer will be notified.

The decision to suspend or withdraw transport will take into account any special educational needs and disabilities the pupil may have that impact on their presenting behaviour. Where this is the case, the Council will work with parents/carers and the pupil with SEND (where they have capacity) to identify alternative solutions to safely transport them to their school/ educational setting. As this is an exceptional circumstance, if an immediate solution cannot be identified a Personal Transport Budget may be offered on a temporary basis.

Parents/carers are responsible for transporting their own children during any period of exclusion from transport due to inappropriate behaviour that is unrelated to any special educational needs and disabilities. There would be no refunds for transport during this period.

Behaviour that falls below the required standard includes that which is likely to significantly offend or endanger others, including, but not limited to:

  • serious damage to the vehicle by the pupil
  • actions which may constitute a health and safety risk
  • assaults on others
  • verbal abuse of other people including but not limited to swearing, taunting, racist, sexist, transphobic or homophobic comments, threatening behaviour
  • incitement of others to engage in misbehaviour
  • making repeated malicious false allegations of mistreatment requiring investigation
  • serious misuse of a travel pass
  • failure to comply with the reasonable instructions of the driver, passenger assistant, Council officer, or authorised member of school / establishment staff

During the period of suspension or withdrawal, it is expected that parents/carers take steps to address the behaviour. The parent/carer, pupil (where reasonable) and school/educational setting will be consulted on arrangements for the return to transport.

Parents/carers who wish to appeal a decision taken to suspend or withdraw transport should follow the process outlined in the suspension or withdrawal notification letter. This will enable a review of the case.