Support with food, bills and finances (Helping Hand)

Our Helping Hand team are available to help individuals or families in need, those on low incomes and those who are experiencing a financial emergency or crisis.

Whether you get in contact by phone or the online form, we will ask you a few questions about your situation so that we can offer the best support or advice.

Help with food

If you are struggling to afford or access food, our team can give support and make referrals on your behalf to a local food bank.

You can also use the Bucks Online Directory to find organisations in your area who can help you with food. Many of these organisations are providing food and meals during the school holidays.

Help with fuel and household bills

If you're struggling to pay your gas and electricity costs or you're in debt to your energy provider, you may be able to take advantage of benefits, grants and help from your provider, including:

  • full payment plan reviews
  • affordable debt repayment plans
  • payment breaks
  • payment reductions

It's important to make contact with your provider as early as possible.

If you've contacted your energy provider and are still struggling to pay your energy bills or top up your pre-payment meter, you should contact us.

We will discuss the options available to you and help you apply for grants from third-party organisations. We may also be able to help with other essential bills.

Help with essential items for your home

Please contact us if you need help with essential furniture. We can explore the best support for you.

Some external charities can help with essential furniture if you are on a low income.

Aylesbury Vineyard Church: The Vineyard work on a referral basis for furniture collections.

High Wycombe Central Aid: Help local people who are in need and/or on a low income with basic essential furniture and electricals.

Thomas Hickman Charity: Can help people on low incomes with aids for living such as washing machines, carpets, cookers and fridges.

Money problems

There are many organisations ready to help you with advice and support, to not only help with making ends meet today but also with longer term solutions to help you get back on track.

View our money problems page to learn the help that is available.

Get in touch

We are currently extremely busy working through all the requests coming to us, so please bear with us. We are prioritising emergency food and household fuel requests and will aim to respond to these urgent requests within 3 to 5 days. For other requests this will take us longer, please be assured we are working through the requests as quickly as possible. Please only contact us again if your situation or circumstances change and you need to let us know.

Let us know if:

  • you are struggling to afford food
  • you cannot keep on top of your bills
  • you are in debt
  • you are struggling to pay for essential goods in your home

Request support from the Helping Hand team using the online form or contact us by phone on 01296 531 151.

Our phone lines are open:

  • Monday to Thursday (9am to 5:30pm)
  • Friday (9am to 5pm)

In an emergency our out-of-hours team can be contacted on 0800 999 7677.

Helping Hand logo

Other schemes and support