Texts and emails from us about late payments

We will be texting or emailing residents who are late paying their Council Tax. This communication is genuine but if you’d like reassurance you can log in to check your online account or pay online. There is no need to contact us if you've already paid.

How we recover unpaid Council Tax

Final notices

Why you will have received it

If you have not made the payment that the reminder notice was issued for, or you have not paid a second instalment within 7 days of it becoming due, then a Final Notice will be sent to you.

What you need to do

A Final Notice means that you have forfeited the right to pay in instalments and must pay the total amount outstanding for the financial year within the next 7 days.

If you can pay the missed instalments

If you can bring your account up to date (pay the missing instalments) and set up a Direct Debit for future payments, then we may consider reinstating your instalments.

This will only be an option if you have no other outstanding debt and where there has been no history of failed Direct Debits previously.

You can check your account balance or pay your missed payments online.

If you don't pay within 7 days

If you don't pay within 7 days you will be issued a summons.

Disputing a Final Notice

You must always pay your council tax while waiting for a decision on any type of application.