How we recover unpaid Council Tax
Payments missing from your account
If you are sure that you made a payment on time, check your online account to see when your payment was received.
If your payment is not showing contact us with evidence of your payment.
Check that the payment has not gone to any older outstanding charge that you may have. Only exact instalment matches will be allocated to the current year charge where older charges are present.
Evidence can include:
- your bank or credit card statement showing where your payment has been made
- a receipt for the payment
- any other valid proof you may have to show the payment, date it was made and reference it was paid to