Texts and emails from us about late payments

We will be texting or emailing residents who are late paying their Council Tax. This communication is genuine but if you’d like reassurance you can log in to check your online account or pay online. There is no need to contact us if you've already paid.

How we recover unpaid Council Tax

Reminder notices

Why you will have received it

You will receive a reminder if you have failed to pay your instalments in accordance with the original demand notice (your bill).

What you need to do

You are required to pay the outstanding amount to bring your account up to date within the next 7 days. If you fail to do so, this will result in the full balance becoming due after 14 days.

You can pay the outstanding amount online.

If you don't pay within 7 days

If you do not make this payment or make a late payment for a second time within one billing year (1 April to 31 March), a final notice may be issued, and the remaining balance will become due.