Please be aware that some emails received by residents regarding late payments are not from the council. If you are unsure, you can check your online account, pay online or contact us. Learn more on these types of emails at National Cyber security.

How to find your Council Tax account number and online key

Account number

You can find your account number:

on your paper bill
on any other letters we send to you about your account (reminder notices or final notices)
on your bank statement or online banking, if you pay by Direct Debit or standing order
by signing in to your existing online Council Tax account

Your online key is needed to register for an online Council Tax account for the first time.

The online key can be found on the latest bill or recovery notice that we have sent you.

You must look at the latest notice or bill issued as the key will change for security reasons until you have created an online account.

The key is case sensitive so must be entered exactly as shown.

You can find your Council Tax account number and online key on any correspondence we send you.

The account number is 8 or 10 digits long and is shown at the top of your annual bill.

The online key is 10 letters long and is shown at the top right of your bill.