Texts and emails from us about late payments

We will be texting or emailing residents who are late paying their Council Tax. This communication is genuine but if you’d like reassurance you can log in to check your online account or pay online. There is no need to contact us if you've already paid.

Apply for money off Council Tax if you're severely mentally impaired

What it means

If someone is severely mentally impaired, this is defined as having "a severe impairment of intelligence and social functioning (however caused) which appears to be permanent".

If you are medically certified as severely mentally impaired this could be because of a condition such as:

  • Alzheimer's or dementia
  • severe learning difficulties

Eligibility

You will need to have a certificate from a medical professional to show that you or the person you live with are severely mentally impaired.

Evidence required

You will need to submit:

  • an award letter showing you receive one of the eligible benefits (and when you have received it since if possible)
  • a signed doctor's certificate confirming that the condition is permanent

Download a certificate for a doctor to sign (PDF, 75 KB)

Apply for money off

If you or someone you live with is severely mentally impaired, fill out or online form to claim a discount.

You will be able to upload any accompanying evidence.

Apply now

After you've applied

After you have made your application, we will review the evidence and contact you about the outcome.

If you qualify as severely mentally impaired

You’ll get a 100% discount if you qualify as severely mentally impaired and either:

  • you live on your own and are liable for the council tax (care homes and other facilities do not qualify for 100% discount)
  • any other adults in your household qualify as severely mentally impaired or are full-time students

There’ll be a 50% discount on the Council Tax bill if everyone else in your household is ‘disregarded’ under a different reason, for example one person qualifies for a carer disregard and one person qualifies as severely mentally impaired.

If you live with someone who is severely mentally impaired

You’ll get a 25% discount if you live with someone who is severely mentally impaired and either:

  • there are no other adults in your household
  • everyone else in your home is disregarded except for you