Customer First programme - Annual Report 2021 to 2022
How customers contact us
Offering a variety of contact channels is key to our continuous improvement of customer experience.
Our diverse customer base in Buckinghamshire means we must offer channels that are suitable for everyone, from the very digitally able to the vulnerable who need extra support.
When we design future services, we should ensure we offer channels that many customers are familiar with such as LiveChat. These should feed into our back-end systems, providing a more seamless customer experience.
We offer our customers use a wide range of contact channels:
- social media
- website and online forms
- Council Access Points (CAP)
- Councillors
- Buckinghamshire Council website
- web chat
- telephone
- accessible and interpreter services