Household Waste Collection Policy for Southern Buckinghamshire

Garden waste collections in the former Wycombe area are free up to 25th September 2022. After this date charges are applicable as per the remainder of Policy 3.

Garden waste collections are chargeable as part of an optional subscription-based service. Customers may request additional bins, but these are subject to operational capacity and are charged at the same rate.

An annual subscription is available and will cover 23 collections a year. Garden waste collections will be suspended for six weeks during mid-December to late January period as advised by the council.

Annual subscriptions will be based on a rolling 12 months from the time of subscription. Once payment has been received from a new customer we will aim to deliver the bin / bags within 10 working days. A confirmation letter, subscription sticker and the terms and conditions will be sent to customers within 10 working days of payment.

Additional subscriptions can start at any time of the year. Any additional subscriptions will be charged at the same rate as the first subscription and will expire the same time regardless of when payment is made. For example, if a resident’s first subscription expires in June 2022 and resident pays for an additional subscription in February 2022, both subscriptions will expire in June 2022 and cost the same. Stickers will display the date that the relevant subscription expires.

Garden waste collections will be made on a fortnightly basis and a valid subscription sticker must be displayed on the back of the bin, handle side (for collection with handle facing roadside) or on the top of reusable bags to ensure collection. Bins or bags without a valid subscription sticker may not be emptied, and collection crews will not return until the next scheduled collection day. This collection will count as part of the annual subscription. If the garden waste containers are not presented for collection, then the crew will not return until the next scheduled collection day. This collection will also count as part of the annual subscription. We will aim to provide 23 collections throughout the year unless circumstances beyond our control prevent collection i.e. inclement weather.

If the subscription is not renewed after a year, collections will cease and the containers may be removed from your property without prior warning.

The cost of the service is reviewed annually and the latest prices along with Terms and conditions can be found on the council website.

Communal collection properties will be offered a chargeable garden waste collection service on an individual basis. Where possible, individual addresses will be provided with the standard service and charges.