The weather is exceptionally hot. For guidance on what to do if you see someone sleeping on the streets of Buckinghamshire see Severe Weather Emergency Provision (SWEP).

Please be aware that some emails received by residents regarding late payments are not from the council. If you are unsure, you can check your online account, pay online or contact us. Learn more on these types of emails at National Cyber security.

How we recover unpaid Council Tax

Payments missing from your account

If you are sure that you made a payment on time, check your online account to see when your payment was received.

If your payment is not showing get in touch with evidence of your payment.

Check that the payment has not gone to any older outstanding charge that you may have. Only exact instalment matches will be allocated to the current year charge where older charges are present.

Evidence can include:

your bank or credit card statement showing where your payment has been made
a receipt for the payment
any other valid proof you may have to show the payment, date it was made and reference it was paid to