Make sure your email is genuine

Some emails received by residents about late payments are not from the council. If you're unsure whether an email is genuine, check your online account or contact us before making a payment. Learn more from the National Cyber Security Centre (NCSC).

Cheaper broadband and phone packages

Some broadband providers offer cheaper broadband and phone packages (called 'social tariffs') for people claiming:

  • Universal Credit
  • Pension Credit
  • some other benefits

Some providers may also call these packages ‘essential’ or ‘basic’ broadband.

Broadband social tariffs are delivered in the same way as normal packages, but at a lower price.

For a list of available tariffs and to find out if you're eligible, visit the Ofcom website.

Find out other ways you can reduce broadband, phone and pay-TV costs on the Ofcom website.