Hackney carriage and private hire policy from 1 September 2026

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Hackney Carriage and Private Hire Licensing Policy

18. Appendix 5: penalty points policy and schedule

Introduction

1.1 This document provides guidance in relation to the penalty point system for taxi and private hire enforcement used by Buckinghamshire Council. The system operates alongside and in addition to the Council’s other enforcement powers in respect of hackney carriage and private hire licensing controls. The operation of the points system is not intended to fetter the Council’s discretion to exercise the full range of its enforcement powers as it sees fit.

1.2 It is important to note that this penalty points system is entirely separate from the DVLA points system, and points accrued here do not affect a driver’s DVLA licence or driving record.

1.3 Penalty points may be issued to licence holders for failure to comply with the Council’s conditions and standards. The schedule below sets out the applicable breaches and indicates the number of penalty points that may be awarded for failure to comply.

1.4 The penalty points system may be enforced by authorised officers of the Council and police officers who are duly authorised under the Local Government (Miscellaneous Provisions) Act 1976 and Town and Police Clauses Act 1847. In addition, Police Community Support Officers and other Local Authority Officers may refer taxi misdemeanours, along with the appropriate evidence to the Council’s Licensing Service which, in the Council’s discretion, could result in the issuing of points. Points may be issued arising from complaints from other third parties such as members of the public. Points may also be used in lieu of a written warning, for example if an applicant’s criminal disclosure reveals matters which are not sufficiently serious to warrant regulatory sanction.

1.5 Licensed drivers who accumulate 12 points or more with 18 months will have their licence reviewed, which may result in temporary suspension or additional assessment and testing. Licence holders who regularly accumulate points can expect more serious consequences, such as longer periods of suspension and possible revocation of their licence.

Penalty points in operation

1.6 Penalty points may be issued immediately in the form of a Penalty Points Notice or following investigation by the Licensing Service.

1.7 Any penalty points issued will be confirmed in writing to the relevant licence holder or issued as a penalty points notice at the time of enforcement.

1.8 Penalty points will be issued depending on the points designated for that specific breach or, as appropriate, a specific number of points within the designated range (where a range is appropriate) depending on the facts and circumstances.

1.9 Points will remain on the licence holder’s file for a period of 18 months from the date of issue and will operate on a rolling basis. If the licence lapses during this period, the points would be noted on the system and will generally be carried onto a new licence.

1.10 There is no financial penalty associated with the system, and the licence holder may continue to work.

1.11 If there are three repeat contraventions within a 6-month period the Council’s licence review procedure will be triggered.

Licence Review

1.14 Where 12 points or applicable threshold (see 1.12 above) are imposed on an individual licence in any one 18 month period, the matter will be referred to an authorised officer for further consideration.

1.15 The officer will consider what action, if any, needs to be taken in respect of the licence. As a guide the officer will generally consider one of the following:

  • suspension of the licence for up to a maximum of three months for licence holders
  • requirement to attend further practical assessment and / or testing
  • longer period of suspension or revocation of the licence for licence holders who have previously been referred to the office panel or where there are significant concerns for public safety

1.16 The officer may also consider taking no further action, suspending the licence for any period or revoking the licence.

1.17 Before a final decision is made, if the officer is considering suspending or revoking the licence, the licence holder will be contacted in writing with details of the Council’s concerns. The licence holder will be given the opportunity to make representation to the authorised officer before a final decision is made. Representation may be made either in an interview or in writing.

1.18 The licence holder will be informed of the officer’s final decision in writing.

1.19 Further to the serving of any suspension period, the points leading to the suspension will be removed from the licence holder’s record although details of the non-compliance resulting in the imposition of the points may be taken into consideration in the future.

1.20 The council reserves the right to suspend, revoke or refuse to renew a licence or to prosecute in appropriate circumstances and without reference to the penalty points system.

Right of Appeal

1.21 If a licence holder is not satisfied that the points attributed for an alleged breach were imposed fairly, then an appeal may be made, in writing, to the Licensing Service within 14 days of receiving a penalty points notice. No appeals will be considered outside of this time.

The decision will be reviewed by a senior officer, unconnected with the original investigation, who will, taking into consideration the representations made, either uphold the issuing of the penalty points notice or dismiss it. Where multiple points have been issued the licence holder must clearly stipulate which points they wish to be reviewed. The reviewing officer will give reasons for their decision which will be notified to the licence holder. If the decision is upheld, any points will be applied from the date of issue of the original notice.

1.22 A revocation or suspension of a driver’s licence or the refusal to renew a licence can be appealed to the Magistrates’ Court within 21 days of the date that the decision is received.

Changes to the points system

1.23 The Council reserves the right to make changes to the points system and, in particular, to vary the number of points which can be issued for a specified breach and to vary the list of specified breaches.

Schedule of penalty points: Hackney carriage and private hire drivers

Penalty Comment Points
Failure to maintain vehicle – major defect. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 4
Failure to maintain vehicle – minor defect. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 2
Failure to record details of checks and inspections in vehicle record book. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 2
Failure to report vehicle defect to vehicle owner and operator. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 2. Major defects includes MOT such as bald tyres and light(s) not working and correct licence plate not displayed.  Minor defects include missing fire extinguisher or first aid kit, unclean vehicle, livery other than licence plate not displayed. 2
Poor conduct – major Private Hire Driver Licence Condition/Hackney Carriage code of conduct 3.  For example any discriminatory behaviour, aggression, poor driving, overcharging/extending route, inappropriate behaviour/conversation with passengers, failure to provide adequate passenger assistance, obstruction of the highway or an entrance, failure to comply with parking/waiting restrictions, causing a disturbance.  For more serious breaches penalty points may not be considered appropriate and other regulatory options may apply in the first instance such as prosecution, suspension and revocation. 4
Poor conduct – minor Private Hire Driver Licence Condition/Hackney Carriage code of conduct 3.  For example: unacceptable dress/hygiene, disrespectful behaviour, failure to provide receipt, driving vehicle without written permission from owner, eating/drinking/playing radio without passenger consent. For more serious breaches penalty points may not be considered appropriate and other regulatory options may apply in the first instance such as prosecution, suspension and revocation. 2
Obstructing taximeter from customer view or cancelling fare before customer has had opportunity to view. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 2
Tampering with taxi meter (missing seals) or driving with faulty taximeter. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 6
Charging more than agreed fare or metered fare if no prior fare agreed (private hire). Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 6
Failure to operate the taximeter from commencement of the journey and charging more than the fixed charge for hire of Hackney carriages Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 6
Hackney Carriage vehicle not displaying the tariff from within the vehicle Private Hire Driver Licence Condition/Hackney Carriage code of conduct 4. All journeys in a hackney carriage taxi vehicle must be charged based on a running taximeter calibrated to the latest tariff. 2
Failure to report an accident to the Licensing Authority within 72 hours. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 5. 4
Failure of a Hackney Carriage / Private Hire Driver to wear driver’s badge or report badge lost or stolen. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 6. 4
Carrying additional passengers without consent of the hirer. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 7. 4
Failing to comply with a reasonable request to carry an animal belonging to a passenger. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 8. If the request relates to a passenger assistance dog recognised under the Equalities Act 2010 a more serious sanction will be applied. 2
Failure to notify the Licensing Authority within 7 days of starting/ending work with an operator. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 9. 2
Failing to give a copy of the driver’s licence to vehicle licence holder and operator. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 10. 2
Failure to provide a copy of the vehicle insurance to an authorised officer on request. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 11. 4
Failure to hand in lost property to the operator within 48 hours. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 12. 2
Obstructing an authorised officer or police from inspecting a vehicle. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 13. 6
Failure to provide DVLA licence, check code or taxi/private hire driver’s licence within 5 working days of a request. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 13. 4
Failure to notify the Licensing Authority with 5 working days of a change to medical condition that may affect driving. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 14. 4
Failure to notify the Licensing Authority of arrest, charge, caution, criminal conviction, FPN within 48 hours. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 15. In circumstances where the licence is not revoked in line with the “Fit and Proper Test” 4
Failure to disclose requested historical information on application for licence. Policy Sections 3, “Hackney Carriage / Private Hire Driver Licence” and appendix 4, “Unacceptable Behaviour Policy” All applicants are required to supply information relating to historical criminal behaviour as specified on the application form.  This includes convictions and also matters that on the balance of probability amount to criminal behaviour but which have not resulted in a conviction.  This may include Fixed Penalty Notices (FPNs) Penalty Notices for Disorder (PNDs), cautions and community resolutions. Applicants are also required to disclose whether they have ever had a licence application refused or revoked by any licensing authority.  Generally failure to disclose requested historical information will be considered an act of dishonesty and applications will be refused or licences revoked where this has found to have occurred. Points will issued as an alternative in exceptional circumstances. 6
Failure to notify the Licensing Authority of change of address within 7 days. Private Hire Driver Licence Condition/Hackney Carriage code of conduct 16. 4