Request information about the council
To request data about yourself or someone you are responsible for, you can find out what data we have about you or someone you care for.
The Freedom of Information Act 2000 (FOI) and the Environmental Information Regulations 2004 (EIR) give you the right to request any written or recorded information held by the Council.
Charges for requesting information about the council
We do not charge for processing right of access requests under the Freedom of Information Act, as long as the cost of processing does not go over the statutory limit of £450.
You can find out more information about charges for making freedom of information requests.
Before you start
Before you submit a request, check our website to make sure the information is not already there.
If you cannot find what you're looking for, contact us. We'll direct you to the relevant page on our website if the information you need is already available. For example, requests often refer to information about datasets or Council Tax spending.
If your query relates to a specific school, they may hold the information rather than the council. Schools are also public authorities in their own right for the purposes of FOI.
If you need assistance you can contact our customer service centre.
Other ways of requesting information
We aim to respond within 20 working days.
If you can't contact us online, call us on 0300 131 6000.
You can make a request in writing to:
Freedom of Information Officer
How you raise a complaint
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.
Submit your internal review request within two months of the date of receipt of the response to your original request to:
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision.
You can contact the ICO online or by post to:
Information Commissioner's Office
Wycliffe House, Water Lane
Or call them on 0303 123 1113.