Privacy and complaints, compliments and feedback

This privacy notice explains how the Information Governance team at Buckinghamshire Council (the data controller) will use the personal information we collect about you when you use this service.

Information held about you

We can hold the following information on you:

  • your name
  • your contact details, including address, telephone number and email address
  • details of your request or report
  • contact we have had with you (such as correspondence).

Why we need your information

We need your information to:

  • carry out investigations into complaints, compliments and feedback
  • ensure our case management system is accurate for the administration of complaints, compliments and feedback.

The legal basis for processing the data under the UK GDPR and Data Protection Act 2018 is:

  • Article 6(1)(e) We need it to perform a public task.

How we share and process your information

We will share your information, if appropriate, with:

  • other relevant services within the council
  • other bodies in connection with regulatory functions (such as the Local Government and Social Care Ombudsman)
  • National Health Service
  • contractors and third parties (such as Veolia and Balfour Beatty)

We will securely hold your information and only keep it for as long as is necessary. Where information is no longer needed it will be confidentially disposed of.

Automated decision making

We do not carry out any automated decision making in relation to this information.

Your rights

You have legal rights over your information. For details of those rights, see our corporate Privacy Policy. Your rights will differ depending on our lawful basis for processing your data.

Our Data Protection Officer can be contacted at Buckinghamshire Council, The Gateway, Gatehouse Road, Aylesbury, HP19 8FF, by email at [email protected] or by phone at 0300 131 6000.

If you have any concerns about our use of your personal information, you can make a complaint to the Data Protection Officer. You can also then complain to the ICO if you remain unhappy with how we have used your data.

Date of publication/last update: 06/06/2023