Privacy and Buckinghamshire Highways

This Privacy Notice explains how Buckinghamshire Highways at Buckinghamshire Council (the data controller) will use the personal information we collect about you when you use this service.

Information held about you

We can hold the following information on you:

  • Your name
  • Your contact details (such as email address, telephone numbers, postal address)
  • Contact we have had with you (such as correspondence)

Why we need your information

We need your information to:

  • provide services
  • process payments
  • stay in contact with you
  • carry out enforcement activities protecting our staff, our assets and the public

What is the lawful basis for us to process your information?

The Lawful basis for processing the personal information under the Data Protection Act 2018 and UK GDPR is:

  • Article 6(1)(b) We have a Contractual obligation
  • Article 6(1)(e) We need it to perform a Public Task

How we share and process your information

Buckinghamshire Highways is an alliance of Buckinghamshire Council, Balfour Beatty Living Places and Atkins Realis, when you contact Buckinghamshire Highways your details may be shared with our partners within the alliance.

We may also share your information, if appropriate, with:

  • third parties (data processors) contracted by Buckinghamshire Council to work on behalf of the Council to support the Buckinghamshire Highways service - such third parties include:
  • alliance members, such as Balfour Beatty Living Places and Atkins Realis
  • local Parish Councils and Community Boards
  • Fixmystreet
  • other bodies in connection with the prevention of crime, criminal or legal investigations or proceedings including fraud (and the National Fraud Initiative) or regulatory functions (such as the Local Government Ombudsman)
  • other relevant services within the council

We will securely hold your information and only keep it for as long as is necessary. Where information is no longer needed it will be confidentially disposed of.

Automated decision making

We do not carry out any automated decision making in relation to this information.

Your rights

You have legal rights over your information. For details of those rights, see our corporate Privacy Policy.

Last updated: 15 January 2024.