Customer First programme - Annual Report 2025
Customers we have helped over the last year
We've helped with:
- 360,823 incoming calls:
- 85.5% resolved first time
- 14,592 web chats with our Customer Service Advisors
- 101,347 chats through our 24/7 online chat bot
- 1,207,075 unique website visitors
- 27,141 Visitors to our CAP+and Library CAPs (Council Access Points)
- 539,094 online forms submitted:
- 15,518 processed by Customer Services