If your bin is scheduled to be collected on Tuesday, we'll start collections from 6am. This is due to the hot weather and our commitment to the safety of the teams. Leave your bins out the night before or no later than 6am on the collection day.

Household Recycling Centres: Waste Access and Acceptance Policy (WAAP)

Last updated: 1 April 2024 Download a PDF version of the Waste Access and Acceptance Policy (pdf, 1.6 MB)

8. Compliments and complaints

9.1 The council and our partners continue to aspire to keep Buckinghamshire thriving and attractive; hence we are always seeking new ways of improving customer experience through customer compliments, comments, or complaints.

9.2 We will investigate complaints and acknowledge compliments and comments.

9.3 Contact details are provided on information boards at each HRC site and details of the formal complaints process is published on the council website.