The weather is exceptionally hot. View guidance on conserving water and staying safe in hot weather and what to do if you see someone sleeping on the streets on Severe Weather Emergency Provision (SWEP).

Due to the hot weather, we'll start collecting bins from 6am on Monday 30 June and Tuesday 1 July. If your bin is due for collection, make sure you put your bins out the night before or no later than 6am on the day of collection.

Garden Waste Collection Service Terms and Conditions

Last updated: 1 April 2024 Download the Garden Waste Service Terms and Conditions (pdf, 273.8 KB)

What we will and will not collect

We will collect loose garden waste such as grass cuttings, tree and hedge clippings, weeds and plants, leaves, twigs and bark, dead flowers, cut flowers.

We will not collect (nor will we remove from your garden waste bin) garden waste that has become stuck or frozen, or which consists in whole or in part of:

soil
stones
rubble
gravel
turf
large branches
noxious weeds
treated wood
fire cinders
ash
sawdust
vacuum dust
plastic flower pots, trays or bags
plastic bags and liners
pet bedding and litter
animal droppings
shredded paper
cardboard
food waste
general waste

A list of acceptable and unacceptable items can be found on our website.

If you regularly place unacceptable waste in your garden bin, we may cancel the Service you receive. If this happens, we will not provide a refund of any payment you have made for the Service, and we may recover the garden waste bin from your premises or charge you the cost of the garden waste bin if recovery by us is not possible.