Hackney Carriage and Private Hire Licensing Policy

8. Service standards

To ensure the efficient use of officer time and to save on costs, the council’s preferred means of communication is by e-mail.

Where it is necessary to speak to an officer in person appointments can be made.

The council will endeavour to process all applications and deal with any queries as quickly as possible but all applicants for any type of licence are recommended to make their application in good time to make sure that you can continue to work.

If you fail to provide all of the information and documents required for the application, it is likely that your application will be rejected and there will be delays in issuing the licence. Failure to attend appointments without 24 hours’ notice is likely to result in a cancellation fee being charged.

You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your application or query with the same courtesy, respect and fairness.

We will not tolerate threatening, abusive or unreasonable behaviour and this type of behaviour may result in formal action being taken against your licence or your application being refused.