Our Customer Access portal is changing from 29 July

Some of our online forms will look different. For some tasks (for example, viewing your account, moving in or out, setting up a Direct Debit and making a claim for benefits or discounts) you will be taken to the new forms.

Apply for help to pay your rent

Apply for Housing Benefit

If you're already receiving Housing Benefit or Council Tax Reduction and you've changed address, report a change in circumstances instead. You do not need to make a new claim.

You can only apply for Housing Benefit if any of the following apply:

  • you have reached State Pension age
  • you live in supported accommodation (such as a hostel or refuge where care, support and supervision is needed)
  • you live in temporary accommodation and were placed there by our housing department

If you think you meet the criteria, apply for Housing Benefit.

Apply now

Make a joint claim for a Council Tax Reduction

If you're unemployed or on a low income, you may be eligible for money off your Council Tax.

You can make a claim for housing benefit and Council Tax Reduction at the same time or separately. Apply for Council Tax Reduction.