Make sure your email is genuine

Some emails being received by residents about late payments are not from the council. If you're unsure, you can check your online account, pay online or contact us. Learn more about these types of emails at National Cyber security.

Problems with social housing

Buckinghamshire Council does not own or manage social housing.

Social housing in Buckinghamshire is managed by housing associations and other registered social landlords.

If you have a problem with your home or tenancy, you should contact your social landlord directly.

Check who your social landlord is

Some of the main social landlords in Buckinghamshire are:

There are more than 80 social landlords operating in Buckinghamshire.

If you're not sure who your landlord is, check your tenancy agreement or any recent correspondence about your home.

Problems to report to your social landlord

You should speak to your social landlord about:

  • problems with paying rent
  • repairs
  • claims for damage
  • anti-social behaviour in your neighbourhood or building
  • safety and hygiene in your home
  • your housing conditions
  • damp and mould
  • suspected tenancy fraud

Reporting tenancy fraud

Tenancy fraud is when someone is dishonest to get or keep a social housing property that they're not entitled to.

This may be because they:

  • gave false information on their application (for example lying about household members or income)
  • don't live at the property as their main home
  • rent the property onto someone else without permission
  • have taken over the tenancy after the original tenant has died but they are not legally entitled to

Tenancy fraud reduces the number of homes available for people who genuinely need social housing. If you suspect tenancy fraud, report it to your social landlord.