Contact Helping Hand

We are currently extremely busy working through all the requests coming to us, so please bear with us. We are prioritising emergency food and household fuel requests and will aim to respond to these urgent requests within 3 to 5 days. For other requests this will take us longer, please be assured we are working through the requests as quickly as possible. Please only contact us again if your situation or circumstances change and you need to let us know.

Let us know if:

  • you are struggling to afford food
  • you cannot keep on top of your bills
  • you are in debt
  • you are struggling to pay for essential goods in your home

Request support from the Helping Hand team using the online form or contact us by phone on 01296 531 151.

Our phone lines are open:

  • Monday to Thursday (9am to 5:30pm)
  • Friday (9am to 5pm)

In an emergency our out-of-hours team can be contacted on 0800 999 7677.

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