Corporate plan

We will use the following Key Performance Indicators (KPIs) to monitor performance against our four Corporate Plan Priorities.

• HS2 Highways approvals: Percentage responded to within time limit.
• HS2 Planning approvals: Percentage responded to within time limit.
• Percentage of Category 1 defects repaired in 5 working days.
• NHT public satisfaction on the condition of road surfaces (HMBI 01).
• Highways Safety Inspections completed in line with the required Programme.
• Percentage of completion of Highways Capital Schemes against Agreed Programme.
• Percentage of total capital spend across Buckinghamshire Council compared to Budget.
• Overall revenue variance across the council.
• Value of unsecured debt greater than 90 days (excluding Business Rate, Housing Benefit and Council Tax, and not secured against a property or asset) across the Council.
• Percentage of invoices paid within 30 days.
• Percentage of wards in Buckinghamshire where the claimant count is below the national rate.
• Number of new business registrations (rank against other administrative geographies).
• Unemployment rate in Buckinghamshire.
• Strategic Infrastructure projects: percentage profiled spend achieved.
• Percentage of building control applications checked within 21 days

• Percentage of invalid Penalty Charge Notices (PCNs) (on and off street).
• Average number of days to issue taxi vehicle licence and plate from valid application received.
• Contributory funding for Community Board projects.
• Number of community engagement (resilience planning) activities.
• Engagement with Archives through social media and in-person visits.
• Number of visitors to Country Parks.
• Country and Town Park Satisfaction Ratings (Google).
• Number of visits to main cultural venues.
• Number of visitors to leisure centres and pools.
• Number of library information enquiries (signposting and referral).
• Number of downloads (e-audiobooks, e-magazines and e-news).
• Percentage of 19-21 year olds who have left care that are in education, employment or training.
• Percentage of pupils attending schools rated good and outstanding by Ofsted.
• Percentage of eligible two-year-olds registered to receive funded early education entitlements
• Percentage of phone calls answered in the Customer Service Centres .
• Council Access Point Plus customer satisfaction.
• Percentage of phone calls in Customer Service Centres resolved at first call (FCR).
• Webchat service customer satisfaction.
• Average call wait time.
• Call customer satisfaction.
• Number of sickness absence days per FTE annually.
• Voluntary staff turnover.
• Percentage of staff who feel happy, valued & motivated at work.
• Service desk first time fix.
• Number of Carers Assessments.
• Percentage people that live independently after receiving reablement.
• Percentage of younger adults (aged 18-64) with a learning disability living in their own home or with friends/family.
• Percentage of those who have set a quit smoking date who have successfully quit at 4 weeks
• Percentage of adults that have completed a weight management programme and achieved a validated weight loss equal to or greater than 3% of their initial weight at the end of the programme.
• Average time between submission of a valid Disabled Facilities Grant application and a decision.
• Percentage of food hygiene interventions completed (A-C rated premises) against the total due in the annual inspection plan.
• Percentage of customers rating the registration service as good or excellent.
• Percentage of Planning Enforcement Notice Appeals successfully defended.
• Number of uncommitted s106 contributions that must be used within two years.
• Percentage of Community Infrastructure Levy (CIL) Liability Notices issued within 12 weeks of planning permission being granted.

• Percentage of streetlights in light.
• Percentage of eligible clients who are provided with transport within agreed timeframe.
• Household Support Fund (Helping Hand): Percentage of profiled spend achieved.
• On exit from/planned closure of Independent Domestic Violence Advisor (IDVA) support, percentage of victims/survivors who say that they have had at least 2 positive outcomes.
• Percentage of children’s social care assessments completed in 45 working days.
• Percentage of children subject to a Child Protection Plan seen within 4 weeks.
• Percentage of children with Initial Child Protection Conferences completed within 15 working days of the strategy discussion.
• Percentage of Children in Need seen within 4 weeks.
• Percentage of children looked after visited within timescales.
• Percentage of re-referrals within 12 months.
• Percentage of new Education, Health and Care plans issued within 20 weeks (excluding exceptions).
• Percentage of initial Family Support Plans completed within 31 working days.
• Education Health and Care Plan (EHCP) Annual Reviews - Percentage of CYP with an EHCP who have had an annual review within the last 12 months.
• Website Accessibility of the Buckinghamshire Council website.
• Average time for processing new Housing Benefit claims.
• Average time for processing Housing Benefit change claims.
• Number of younger people (aged 18 to 64) admitted to permanent residential or nursing care homes per head of 100,000 population.
• Number of older people (65+) admitted to permanent residential or nursing care homes per 100,000 population.
• Percentage of service users due an annual review that receive their review.
• Percentage of safeguarding enquiries where personal outcomes were fully or partially achieved (where expressed).
• Percentage of young people whose Adult Social Care Assessment was completed before they turned 18 years old.
• Percentage of births that receive a face-to-face New Birth Visit within 14 days by a health visitor.
• Percentage of successful alcohol treatment completions of those in treatment.
• Percentage of successful drug treatment completions of those in treatment.
• Number of rough sleepers.
• Number of applicants with/expecting children who have been in non-self-contained B&B accommodation for longer than 6 weeks.
• Percentage of households in substantive temporary accommodation.
• Number of households on the Council’s Housing Register (Bucks Home Choice) seeking a social housing tenancy.
• Financial impact on residents as a result of scams intervention (direct & future savings).

• Number of tonnes of carbon dioxide saved per annum as a result of the ‘Energy Doctor’ scheme.
• Percentage of fly-tipping reports cleared within agreed timescales.
• Percentage of missed bin collections per total number of households.
• Percentage of gullies cleaned against the cyclical gully programme.
• NHT public satisfaction with their local rights of way network (KBI 15).
• Average daily cycling count per active cycle counter per day.
• Number of publicly accessible electric-vehicle charging units in Buckinghamshire

• Average call wait time.
• Call customer satisfaction.
• Council Access Point Plus customer satisfaction.
• IT Service desk first time fix percentage (internal).
• Number of sickness absence days per FTE annually (rolling 12-month period) (internal).
• Percentage of customers rating the registration service as good or excellent.
• Percentage of invalid Penalty Charge Notices (PCNs) (on and off street).
• Percentage of phone calls answered in the Customer Service Centres.
• Percentage of phone calls in Customer Service Centres resolved at first call (FCR).
• Percentage of staff who feel happy, valued and motivated at work.
• Website accessibility (%) of Buckinghamshire Council website.