Other ways to contact us

Choose the best way to contact us. You can use our Virtual Assistant 24 hours a day, 7 days a week, contact us online, call us or visit us in person.

Virtual Assistant

Get answers to most council enquiries 24 hours a day, 7 days a week using our Virtual Assistant.

To start a chat, select the icon in the bottom-right corner of the screen.

If the Virtual Assistant cannot help and you need personal support, you can ask to speak to a Customer Service Advisor during council opening hours.

Our phone lines are busiest on Mondays. If your call is not urgent you may prefer to call later in the week.

If you can't contact us online, call us on 0300 131 6000.

You can call 0300 131 6000 and speak to our Virtual Assistant 24 hours a day, 7 days a week, including weekends.

If you need to speak to a Customer Service Advisor, our opening hours are:

We are closed on bank holidays.

If you can't hear or speak on the phone we provide a text relay service: 18001 0300 131 6000

If you need help using online forms or accessing a computer, visit us in person.