The weather is exceptionally hot. View guidance on conserving water and staying safe in hot weather and what to do if you see someone sleeping on the streets on Severe Weather Emergency Provision (SWEP).

Customer First programme - Annual Report 2023 to 2024

Customers we helped 2023 to 2024

In the year 2023 to 2024:

319,916 incoming calls were handled
83% of queries were handled on the customer's first call
15,593 online contact forms were processed by Customer Services
27,983 visits were made to the Council Access Points and Library Council Access Points
8,329, visits were made to pages on the website
15,369 webchats have taken place directly with our Customer Service Advisors
our ChatBot has assisted customers 106,162 times