Complain about our services

You can complain about council services by opening an official complaint. After acknowledging your complaint, we may take up 20 working days to respond.

If you do not wish to enter the complaints process and need to contact us or share feedback, contact the council instead.

Report a missed bin collection

To tell us your bin collection has been missed, report a missed bin collection.

Start your complaint

We’ll acknowledge your complaint within 5 working days and explain how we plan to handle it. We’ll also let you know if we cannot deal with your complaint under our Feedback, Compliments and Complaints Policy.

Before starting your complaint, consider leaving feedback or comments instead.

Start your complaint