Report a missed bin collection

We want to apologise to everyone affected by the disruption to the bin collection service in the south of the county. We're taking every action to restore a good service. If you've already reported a missed collection, you do not need to report it again. Please keep your bin(s) outside your property as we aim to collect them over the coming week. Any new missed bin reports can be made online.

To help answer some of the questions that you have been asking us about the changes, the disruption to service, and the recovery and catch-up plan agreed with Veolia, we have also published a set of frequently asked questions and answers.

If your bin has been missed, we can rearrange a collection.

It helps us to respond more quickly to your missed collection if you report it to us online within 24 hours of your scheduled collection day.

Before reporting a missed bin please check when your bin collection was due.