Report a missed bin collection

We apologise to everyone affected by the disruption to our bin collection service in the south of the county. We're working to restore a good service.

If you've already reported a missed collection, you do not need to report it again. Leave your bins out and we will aim to collect them over the coming week.

For answers to questions about the changes, service disruption and the recovery and catch-up plan agreed with Veolia, see the frequently asked questions and answers.

If your bin has been missed, we can rearrange a collection.

It helps us to respond more quickly to your missed collection if you report it to us online within 24 hours of your scheduled collection day.

Before reporting a missed bin please check when your bin collection was due.