Replace a lost, stolen or damaged bin

You can order a new bin or box if yours is lost, stolen, or damaged.

If your bin was damaged by our waste crew and you can provide a photo of it, we may replace it for free.

Consider checking that your bin is not nearby or at a neighbour's house before reporting it as missing.

You can order replacement bins for:

• general waste
• mixed recycling
• food waste (23 litre)
• paper and card
• garden waste (if you've already paid for a valid garden waste subscription)

If you already had a smaller or larger bin, you can get the same size again. Larger general waste bins are only replaced if we have a record of your application for a larger bin. We no longer give out 360L bins, 240L is now the biggest size.

You cannot order replacements for the indoor food caddy.

You can use any container to store food waste inside your home or purchase one from most shops.

We usually deliver new bins or boxes within 10 working days.

Leave damaged bins near the boundary of your property. We'll collect them when we deliver the new bins.

If your old bin is not collected, you can request a bin removal.

If you no longer need it, you can cancel your bin order.

To be entitled to a full refund, you must cancel the order before the bin has been delivered.

If you have a question, you can send us a message online.

If you've noticed a problem with crew behaviour or your bin is regularly not returned to the boundary of your property, you can give feedback about your collection.