Contact bins, waste and recycling
Use this page to manage your bins and recycling, or get help if you need it.
Report a problem or request a service
Ask our AI virtual assistant
Our AI virtual assistant can help with most enquiries and point you to the right information 24/7.
Contact us
Get in touch if you cannot find what you need online.
Online
For general enquiries, contact the waste team.
If you're aware of any incidents, report a problem about our waste crews.
By phone
Phone: 0300 131 6000
Monday to Thursday 9am to 5:30pm and Friday 9am to 5pm.
We are closed on bank holidays.
Text relay
If you cannot hear or speak on the phone, use Relay UK text relay service: 18001 0300 131 6000