Online orders

We are currently experiencing difficulties with receiving orders for our products and services. This issue may cause delays in processing your orders.

We are working to resolve the problem as quickly as possible. We apologise for any inconvenience caused.

Statement of Community Involvement (SCI)

Last updated: 1 January 2025

Equalities: recommendations

Groups with specific needs include:

  • people with mobility difficulties, or who can’t get out of the house, including the elderly
  • people with sight loss
  • people who don’t have access to the internet, or lack confidence with online methods
  • people whose first language isn’t English
  • people with learning difficulties

Challenges they may experience

These groups could have difficulty with:

  • accessing consultations and engagement events
  • seeing or understanding planning notices
  • making contact or sending us responses

How we support these groups

There are a number of ways we can support involvement for these groups.

We:

  • ensure that venues are accessible and where possible wheelchair-friendly
  • arrange online events and conversations as well as ‘real-life’ events
  • provide material both online and in paper form
  • make it clear that translation of key documents can be requested
  • provide material in a range of formats and font sizes
  • include a postal address and telephone number in our communications, as well as an email contact
  • send letters to neighbours or carers where appropriate
  • use social media, newsletters, magazines and press releases where possible
  • notify specific organisations such as those for the blind, elderly, disabled or ethnic minority groups
  • keep a register of people who need special notification (for example by email or letter)
  • use Plain English as far as possible

We will draw on this range of options to support the activities we have set out above.