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Texts and emails from us about late payments

We will be texting or emailing residents who are late paying their Council Tax. This communication is genuine but if you’d like reassurance you can log in to check your online account or pay online. There is no need to contact us if you've already paid.

What to do with Council Tax when someone dies

Refunds on a deceased person's account

If you have been sent a bill showing that there is a credit on the deceased person's account, then the executors can request this back and it should be included in the estate.

If solicitors are acting as executors

Ask the solicitors to email [email protected] with confirmation of the executors account that they have set up to receive any monies owed to the estate.

If there are no solicitors

If there are no solicitors acting for the estate, then the executor can request a refund be made to them using our Claim a Council Tax refund form.

You will need to provide a copy of the first page of the Will to confirm that you are the sole executor.

If there are other executors, you will need to provide signed confirmation from each to confirm that they agree on who the credit should be paid to.