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Severe Weather Emergency Provision

The weather is exceptionally hot. For guidance on what to do if you see someone sleeping on the streets of Buckinghamshire see Severe Weather Emergency Provision (SWEP).

Make sure your email is genuine

Please be aware that some emails received by residents regarding late payments are not from the council. If you are unsure, you can check your online account, pay online or contact us. Learn more on these types of emails at National Cyber security.

Signing into your Council Tax account

To manage your Council Tax payments or view your bill, you can sign into your Council Tax account.

If you’re having problems signing in

Make sure you have an account

You’ll need to create an online account for Council Tax before you can sign in.

If you do not have an online account, or have never logged in before, you’ll need to create a new Council Tax account.

Check you’re using the correct username

Your username could be your email address or something else you set up.

If you’re unsure, you can request to have your username emailed to you.

Select ‘Forgotten your username’ to verify.

This screen will ask for the email address you used when you set the account up.

Reset your password

Only select ‘Forgotten your password’ if you know your username or have requested it via email.

If you have used the correct username and pressed ‘Submit’, you’ll receive an email with a link to reset your password.

If you’re unable to select the link, you can copy the entire link, including the ‘https’ part at the front, into your browser.

If you do not receive a password reset email

Make sure you check to see if:

  • the emails were sent to a ‘spam’ or ‘junk’ folder
  • the emails were blocked by a company server or quarantined
  • you entered your email address correctly

If you cannot reset your password or sign in

If the above steps still do not work, create a new account with a different email address.

You should consider using your email address as the username to make it easier to access in the future.