Help paying your heating and household bills
Benefits and grants offered by your energy provider
If you're struggling to pay your gas and electricity costs or you're in debt to your energy provider, you may be able to take advantage of benefits, grants and help from your provider.
- full payment plan reviews
- affordable debt repayment plans
- payment breaks
- payment reductions
It's important to make contact with your provider as early as possible.
For some common energy provider support plans see:
- Anglian Water support service (Water Care)
- British Gas energy support fund
- Octopus Energy hardship fund (Octo Assist)
- Thames Water financial support
Cheaper broadband and phone packages
Some broadband providers offer cheaper broadband and phone packages (called 'social tariffs') for people claiming Universal Credit, Pension Credit and other benefits. Some providers may call this ‘essential’ or ‘basic’ broadband.
Broadband social tariffs are delivered in the same way as normal packages, just at a lower price.
For a list of available tariffs and to find out if you're eligible, visit the Ofcom website.
Help from Buckinghamshire Council
If you've contacted your provider and are still struggling to pay your household bills or top up your pre-payment meter, you should contact our Helping Hand team.
We will discuss the options available to you and help you apply for grants from third-party organisations. We may also be able to help with other essential bills.
Better Housing, Better Health
Better Housing, Better Health (previously called the Affordable Warmth Helpline) helps Buckinghamshire residents keep warm and well at home and improve the energy efficiency of their homes.
Buckinghamshire Council also offers guidance for saving energy and tackling climate change at home and in other buildings.
Help from the UK government
For information about government support schemes see:
Other sources of help with household bills
Help if you're at risk of becoming homeless
If you can't pay your household bills and are at risk of losing your home, see Help if you’re homeless or at risk of homelessness.