Help paying your heating and household bills

Benefits and grants offered by your energy provider

If you're struggling to pay your gas and electricity costs or you're in debt to your energy provider, you may be able to take advantage of benefits, grants and help from your provider.

This includes:

  • full payment plan reviews
  • affordable debt repayment plans
  • payment breaks
  • payment reductions

It's important to make contact with your provider as early as possible.

For some common energy provider support plans see:

If your energy provider has gone bust and you need help and advice, visit Citizens Advice Energy or call 0808 223 1133.

Cheaper broadband and phone packages

Some broadband providers offer cheaper broadband and phone packages (called 'social tariffs') for people claiming Universal Credit, Pension Credit and other benefits. Some providers may call this ‘essential’ or ‘basic’ broadband.

Broadband social tariffs are delivered in the same way as normal packages, just at a lower price.

For a list of available tariffs and to find out if you're eligible, visit the Ofcom website.

Help from Buckinghamshire Council

If you've contacted your provider and are still struggling to pay your household bills or top up your pre-payment meter, you should contact our Helping Hand team.

We will discuss the options available to you and help you apply for grants from third-party organisations. We may also be able to help with other essential bills.

Better Housing, Better Health

Better Housing, Better Health (previously called the Affordable Warmth Helpline) helps Buckinghamshire residents keep warm and well at home and improve the energy efficiency of their homes.

For self-referrals visit the Better Housing, Better Health website or call 0800 107 0044.

Buckinghamshire Council also offers guidance for saving energy and tackling climate change at home and in other buildings.

Help from the UK government

For information about government support schemes see:

Other sources of help with household bills

Help if you're at risk of becoming homeless

If you can't pay your household bills and are at risk of losing your home, see Help if you’re homeless or at risk of homelessness.